Goondir Health Services has been committed to its Continuous Quality Improvement (CQI) Program for over a decade now ensuring medical and whole of service activities are undertaken according to "best practice standards". We achieve this through a team approach "Quality is Everyone,s Business" with Board, Management and Employees complying with Statutory requirements, Standards and a comprehensive Quality Improvement Framework.
This commitment contributes to the longevity of the service through sound business practices and ensuring the highest quality of health care service delivery. mindful of the cultural sensitivity of our client base and change management principles to be responsive to changing health care needs identified and administrative operations. This assures all Stakeholders that this Service is striving to operate both effectively and efficiently by maintaining a high level of commitment to compliance requirements.
Goondir was the first Aboriginal Medical Service to achieve service accreditation under the QIC Health Standards in 2002 thus becoming dual accredited. Goondir through its quality improvement journey gained Certification against the ISO9001:2015 (Quality Management Systems) Standards with the aim of improving our internal systems and performance.
How do we review and improve what we do?
To develop, maintain and enhance the business and clinical management aspects of our Health Service, quality review activities such as audits, surveys and reviews are scheduled and undertaken. From these, recommendations are made and discussed with relevant agreed outcomes actioned and quality improvements recorded so that we can reflect and evaluate our quality journey.
Goondir has a dedicated Quality Manager who facilitates systems, initiatives and accreditation requirements through its comprehensive Quality Improvement Framework.
In summary, our accreditation journey:
ISO9001:2015 (Quality Management Systems) Standard - October 2016
ISO9001:2008 (Quality Management Systems) Standard - October 2013
St George and Dalby Clinics - AGPAL Accredited since 2000
Queensland Department of Transport Operator Accredited since 2006. Goondir employees transporting clients all hold Authorised Driver Cards from the Queensland Department of Transport and driver safety training.
Dalby - GP Registrar Accredited Training post since 1999
St George - GP Registrar Accredited Training post since 2009
QIC Accredited 2002 - 2011 (lapsed to transfer and achieve ISO Certification)
